Last updated: PLACEHOLDER-DATE · Effective for all bookings made through novafreightlogistics.com
By accessing this website, requesting a quote, or booking a shipment with NovaFreightLogistics ("NovaFreight," "we," "us," or "our"), you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our services or this website.
These terms apply to all visitors, customers, shippers, and consignees who use our website or engage our freight, transport, warehousing, or relocation services.
NovaFreightLogistics offers freight and logistics services including, but not limited to, air freight, sea freight, land transport, warehousing & distribution, and pet relocation. Availability of specific services may vary by route, capacity, and destination.
Service descriptions on this website are provided for general informational purposes. Final scope, pricing, and timelines are confirmed in a written quote or service agreement prior to booking.
Quotes provided through our website or by our team are estimates based on the information supplied at the time of request. Final charges may vary based on actual weight, dimensions, route, customs requirements, fuel surcharges, and additional handling needs.
Bookings are confirmed once a quote is accepted and any required deposit is received. Cancellation or rescheduling requests must be submitted in writing as early as possible.
Depending on how close to the scheduled pickup or departure date a cancellation is made, cancellation fees may apply to cover costs already incurred (e.g. reserved cargo space, dispatched vehicles, or booked carriers).
To ensure safe and timely handling of your shipment, you agree to:
NovaFreightLogistics takes reasonable care in the handling and transport of all shipments. However, our liability for loss or damage is limited as set out in your service agreement and applicable carrier terms, and may vary by mode of transport (air, sea, or land) under relevant international and domestic freight conventions.
We strongly recommend purchasing additional cargo insurance for high-value, fragile, or time-critical shipments. Insurance options can be arranged through our team at the time of booking.
Certain items may not be shipped through our network, or may require special handling, permits, or advance disclosure, including but not limited to hazardous materials, illegal substances, weapons, and items restricted under destination-country import regulations.
A full list of prohibited and restricted items is available on request. Shipments found to contain undisclosed prohibited items may be held, refused, or reported to relevant authorities.
While we work to meet all quoted timelines, transit times are estimates and not guaranteed unless specifically stated in a service level agreement. NovaFreightLogistics is not liable for delays caused by events beyond our reasonable control, including weather, customs holds, port or carrier congestion, strikes, or other force majeure events.
All content on this website, including text, graphics, logos, and design elements, is the property of NovaFreightLogistics or its licensors and may not be reproduced, distributed, or used without prior written permission.
We reserve the right to suspend or terminate service to any customer who violates these Terms & Conditions, provides fraudulent information, or engages in conduct that endangers our staff, partners, or operations.
These Terms & Conditions are governed by the laws of the jurisdiction in which NovaFreightLogistics is registered, without regard to conflict-of-law principles. Any disputes will be resolved in the courts of that jurisdiction, unless otherwise required by applicable international freight regulations.
We may update these Terms & Conditions from time to time to reflect changes in our services or legal requirements. The "Last updated" date at the top of this page will reflect the most recent revision. Continued use of our services after changes take effect constitutes acceptance of the updated terms.
If you have any questions about these Terms & Conditions, please reach out to our team — contact details are available on our Contact page.