Privacy Policy

1Information We Collect

We collect information you provide directly to us, information gathered automatically when you use our website, and information related to the shipments and services we handle on your behalf.

2How We Use Your Information

We use the information we collect to:

• Provide quotes, process bookings, and coordinate the shipment or relocation of your goods.
• Communicate with you about your shipment status, documentation, or account.
• Process payments and maintain accurate billing records.
• Improve our website, services, and customer experience.
• Comply with customs, tax, and other legal or regulatory obligations.

3How We Share Information

We do not sell your personal information. We may share information with:

• Carriers & partners — airlines, shipping lines, freight carriers, and warehousing partners involved in fulfilling your shipment.
• Customs & regulatory authorities — where required for import/export compliance.
• Service providers — payment processors, IT and hosting providers, who are contractually bound to protect your data.
• Legal & safety purposes — where required by law or to protect the rights, property, or safety of NovaFreightLogistics, our customers, or the public.

4Cookies & Tracking Technologies

Our website uses cookies and similar technologies to remember your preferences, understand how visitors use our site, and improve functionality. You can control or disable cookies through your browser settings, though some website features may not function properly without them.

5Data Retention

We retain personal and shipment information for as long as necessary to fulfill the purposes described in this policy, including meeting legal, accounting, customs, or reporting requirements. Retention periods may vary depending on the type of data and applicable regulations.

6Data Security

We use administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction. While we work to protect your data, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, which can include the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your information, subject to legal or contractual retention requirements.
• Object to or restrict certain processing of your information.
• Request a copy of your data in a portable format.

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before processing your request.

8International Data Transfers

Because we coordinate freight and relocation across multiple countries, your information may be transferred to and processed in countries other than your own, including countries with different data protection laws. Where required, we take steps to ensure appropriate safeguards are in place for these transfers.

9Children's Privacy

Our website and services are intended for business and adult use and are not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

10Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page will reflect the most recent revision. We encourage you to review this page periodically.

11Contact Us

If you have questions about this Privacy Policy or how we handle your information, please reach out to our team — contact details are available on our Contact page.