Frequently Asked Questions

We move freight by air, sea, and land, relocate pets internationally, and operate secure warehousing and fulfillment. Most clients use us for a single mode; larger accounts route multi-modal shipments through one point of contact.

We support manufacturing, retail and e-commerce, automotive, pharmaceuticals, agriculture, and household relocations, alongside dedicated pet transport clients. Each industry gets handling procedures suited to its cargo.

Yes. We handle domestic land routes alongside international air and sea lanes, and we manage the customs paperwork that comes with crossing borders so you don't have to chase it separately.

Use the contact form or call our team with your origin, destination, cargo type, and approximate weight or volume. We typically return a quote within one business day.

Our land network covers major domestic freight corridors, and our air and sea partnerships extend to key ports and airports worldwide. Reach out with your specific route and we'll confirm coverage.

Our support team is available by phone and email during business hours, and existing customers can reach their assigned account manager directly for active shipments.

Yes. Full Container Load (FCL) suits larger volumes that fill a container, while Less than Container Load (LCL) lets smaller shipments share space and split the cost.

FCL gives your cargo an entire container to itself, with faster loading and less handling. LCL consolidates multiple shippers' goods into one container, which lowers cost for smaller loads but adds a bit more transit time.

Transit time depends on the trade lane, generally ranging from 2-6 weeks port to port, plus time for customs clearance and inland delivery on either end.

We work with major ports across our core trade lanes through established carrier partnerships. Tell us your origin and destination and we'll confirm the fastest available routing.

Yes, including breakbulk and out-of-gauge cargo that doesn't fit standard containers. These shipments need extra planning, so reach out early with dimensions and weight.

Yes, we coordinate door-to-door pet relocation across borders, managing flights, layovers, and destination country entry requirements.

Crate preparation, airline booking, health certificate coordination, customs clearance, and door-to-door pickup and delivery are all part of the service.

Requirements vary by destination but typically include a health certificate, vaccination records, and sometimes a microchip or import permit. We confirm the exact list for your route.

We use IATA-compliant crates sized to your pet, climate-controlled cargo holds, and direct routing wherever possible to minimize layovers and handling.

We recommend booking 4-8 weeks ahead, since some destinations require health checks or paperwork that can't be rushed. International moves with quarantine rules may need even more lead time.

Every booking includes a tracking number and a link to our tracking portal, where you can follow your shipment's status from pickup through delivery.

We accept bank transfer, major credit cards, and net-terms invoicing for approved business accounts.

Pricing depends on mode, distance, weight or volume, and service level. We provide a detailed quote before booking so there are no surprises.

Yes, every invoice itemizes freight charges, surcharges, and any additional services so you can see exactly what you're paying for.

Contact your account manager or support right away. We investigate promptly and, where cargo insurance applies, help guide you through the claims process.

Our billing team handles invoice questions and payment support directly, separate from operational shipment tracking. Contact details are on every invoice.